Saurabh Kumar

→ Managed end-to-end cross-border remittance operations for a global fintech leader, ensuring secure, compliant, and timely international fund transfers for a diverse customer base. → Navigated complex client disputes regarding real-time Foreign Exchange (FX) rate fluctuations. Educated customers on market dynamics and transparently resolved discrepancies between advertised and executed rates, preserving brand trust and regulatory compliance. → Authorized and applied targeted promotional FX rates and account adjustments for high-value or long-pending escalations, directly driving customer retention and de-escalating critical service failures. → Executed high-volume inbound support supplemented by strategic outbound follow-ups, providing proactive, clear status updates to ensure first-contact resolution for complex transactional queries.

→ Drove high-volume creative output, conceptualizing and delivering 15+ bespoke advertising assets daily for major print and digital campaigns, managing the full lifecycle from initial mock-ups to press-ready files. → Optimized production pipelines using Adobe Creative Cloud (Photoshop, Illustrator, InDesign, Adobe Express), significantly reducing revision loops and accelerating time-to-market for client deliverables. → Integrated generative AI workflows (Stable Diffusion, Flux) into the design process to rapidly prototype concepts, bridging the gap between traditional graphic design and next-generation asset generation

→ Partnered with digital content creators to engineer high-conversion YouTube thumbnails and execute advanced post-production workflows in Adobe After Effects. → Focused on retention-driven editing, utilizing dynamic keyframing, alpha/luma matte compositing, and precise visual pacing to maximize audience engagement metrics. → Mastered advanced motion compositing and generative AI pipelines, deliberately transitioning technical computer science foundations into high-end creative execution. → Built a robust, modern portfolio demonstrating proficiency in industry-standard design practices and AI-assisted creative workflows.

→ Managed critical, high-value financial transactions for US-based mortgage clients, ensuring 100% compliance and zero-defect accuracy in homeowner policy payment processing. → Maintained rigorous SLA standards in a fast-paced, client-facing environment, demonstrating strong analytical, data-handling, and problem-resolution capabilities.

→ Executed complex refund and replacement workflows for high-volume e-commerce accounts, acting as the primary escalation point for client communications and issue resolution. → Streamlined email-based operational processes, improving turnaround time and maintaining high customer satisfaction scores under tight deadlines.

→ Delivered Tier-1/Tier-2 technical support, resolving complex Active Directory, Outlook, and enterprise software anomalies for corporate clients. → Leveraged foundational Computer Science knowledge to troubleshoot system-level issues, ensuring minimal operational downtime and strict adherence to IT security protocols.